Privacy Policy

Last Updated: March 18, 2026

This Privacy Policy describes how ESB Media Group, LLC ("Company," "we," "our," or "us") collects, uses, and protects information when you visit the Extra Super! BIG platform, including extrasuperbig.com, any city subdomains, and any related websites, services, applications, livestream platforms, and digital products (collectively referred to as the "Platform").

Extra Super! BIG is the public facing media platform operated by ESB Media Group, LLC.

By accessing or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, you should discontinue use of the Platform.

1. Information We Collect

We may collect several categories of information from users of the Platform.

Personal Information Provided by Users

Users may voluntarily provide information when they:

• Create an account
• Subscribe to newsletters
• Submit content
• Upload photos or videos
• Submit business listings
• Claim business directory listings
• Purchase advertising
• Purchase products or services
• Contact customer support
• Participate in promotions or contests
• Participate in livestream chats
• Participate in voting, polls, or interactive features

Information collected may include:

• Name
• Email address
• Phone number
• Mailing address
• Business name
• Username or account credentials
• Profile images
• Social media links
• Submitted content
• Communication preferences
• Payment information processed through third party providers

Business Information

Businesses that use the Platform may submit or provide:

• Business name
• Business location
• Business contact information
• Business descriptions
• Operating hours
• Pricing information
• Images or videos
• Promotional offers
• Advertising assets
• Category classifications

Business information may appear publicly in the Extra Super! BIG business directory and other Platform features.

2. Automatically Collected Information

When users visit the Platform, certain information may be collected automatically through server logs and tracking technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Referring website
• Pages visited
• Time spent on pages
• Links clicked
• Interaction with advertisements
• Interaction with features such as maps, polls, or deals

This information helps us understand how users interact with the Platform and helps improve the service.

3. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to enhance user experience and collect analytics data.

These technologies may include:

• Cookies
• Pixel tags
• Web beacons
• Session storage
• Local storage

Cookies may be used for:

• Remembering user preferences
• Maintaining login sessions
• Understanding site traffic
• Analyzing usage patterns
• Measuring advertising effectiveness
• Personalizing user experience

Users may disable cookies through their browser settings. Disabling cookies may affect the functionality of certain Platform features.

4. How We Use Information

Information collected through the Platform may be used to:

• Operate and maintain the Platform
• Provide city media content and features
• Operate the business directory
• Process advertising purchases
• Process payments
• Verify business listings
• Respond to user inquiries
• Send newsletters and updates
• Improve Platform features
• Analyze usage patterns
• Prevent fraud and abuse
• Enforce Platform policies
• Personalize user experiences
• Display advertisements and sponsored content

5. Advertising and Sponsorship

The Platform includes advertising and sponsored content opportunities for businesses.

Advertisements may appear within:

• Articles
• Directory listings
• Video content
• Livestream broadcasts
• Website placements
• Email communications

Advertisers may receive aggregated performance metrics such as impressions, clicks, and engagement statistics. Personal user data is not sold to advertisers.

6. Payments

Payments for advertising, listings, sponsorships, and services may be processed through third party payment providers such as Stripe, Paddle, or other payment processors.

ESB Media Group, LLC does not store full credit card numbers or sensitive financial details on its servers. Payment processors maintain their own security and privacy practices.

7. User Generated Content

Users may submit content to the Platform including:

• Articles
• Photos
• Videos
• Reviews
• Comments
• Stories
• Poll responses
• Livestream chat messages

Content submitted by users may become publicly visible on the Platform.

Users should avoid posting sensitive personal information in publicly accessible areas. ESB Media Group, LLC reserves the right to moderate, edit, or remove content that violates Platform policies.

8. Business Directory Information

The Extra Super! BIG business directory may contain information provided by:

• Business owners
• Public records
• Data partners
• User submissions

Businesses may claim and update their listings to ensure accuracy. Directory information may appear publicly across the Platform.

9. Third Party Services

The Platform may integrate with third party providers including:

• Analytics platforms
• Advertising networks
• Payment processors
• Social media platforms
• Video hosting services
• Livestream infrastructure
• Mapping providers
• Data partners

These services operate under their own privacy policies. ESB Media Group, LLC is not responsible for the privacy practices of third party services.

10. Analytics

We may use analytics tools to understand how users interact with the Platform and to improve services.

Analytics providers may include services such as:

• Google Analytics
• Privacy focused analytics tools
• Custom analytics dashboards
• Video analytics systems

These tools may collect anonymous usage data such as page views, user engagement, and traffic sources.

11. Data Security

ESB Media Group, LLC implements reasonable administrative, technical, and physical safeguards designed to protect user information.

Security measures may include:

• Secure hosting environments
• Encryption technologies
• Access control systems
• Data monitoring procedures

Despite these safeguards, no online system can guarantee absolute security. Users share information with the Platform at their own risk.

12. Data Retention

Information may be retained as long as necessary to:

• Operate the Platform
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Certain information may remain in backup systems for limited periods.

13. Children's Privacy

The Platform is not intended for children under the age of 13. ESB Media Group, LLC does not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been submitted to the Platform, we will remove that information promptly.

14. Your Privacy Rights

Depending on applicable law, users may have rights to:

• Request access to personal information
• Request corrections to personal information
• Request deletion of personal information
• Opt out of marketing communications

Requests may be submitted by contacting the email address listed in this policy.

15. Email Communications

Users who provide email addresses may receive communications including:

• Newsletters
• Platform updates
• Promotional offers
• Account notifications

Users may unsubscribe from marketing emails using the unsubscribe link included in emails.

16. Do Not Track

Some web browsers include Do Not Track signals. Because industry standards for these signals vary, the Platform may not respond to all Do Not Track requests.

17. International Users

The Platform is operated in the United States. If you access the Platform from outside the United States, your information may be transferred to and processed in the United States.

By using the Platform, you consent to this transfer.

18. Changes to This Privacy Policy

ESB Media Group, LLC may update this Privacy Policy from time to time.

When updates occur, the Last Updated date at the top of the policy will be revised. Continued use of the Platform after updates indicates acceptance of the revised policy.

19. Contact Us

Questions regarding this Privacy Policy may be directed to: